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If you need one-on-one help,
Whether you need to renew your CTS®, sign up for a class, reset your password, check your membership status, or handle any other situation — we will get you the answers you need.
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How can we help you today?
North America
Find answers to FAQs about membership, certification, training, and more in our help center.
Call us: +1.703.273.7200 or 1.800.659.7469, Monday-Friday, 9:00 a.m.-5:00 p.m. ET
Email us: [email protected]
11242 Waples Mill Road, Suite 200
Fairfax, VA 22030
If you are a member of the press, please visit the press room.
Here are the members of our team you could speak with when you contact us:
Sheila Bowman
Member Services Manager
Email Sheila
+1.703.279.6385
Sheila handles all strategic accounts
Shawna Tates
Member Services
Email Shawna
+1.703.279.2162
US: Connecticut, Delaware, District of Columbia, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Tennessee, Vermont, Virginia, West Virginia
Dion Cooke
Member Services
Email Dion
+1.703.279.6397
US: Alabama, Arkansas, Arizona, Colorado, Florida, Georgia, Idaho, Illinois, Iowa, Kansas, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oklahoma, South Carolina, South Dakota, Texas, Utah, Wisconsin, Wyoming
Matt Bercot, CTS
Member Services
Email Matt
+1.703.279.9924
US: Alaska, California, Hawaii, Oregon, Washington
Canada: Alberta, British Columbia, Newfoundland, Labrador, Nova Scotia, Ontario, Prince Edward Island, Quebec, Saskatchewan, Manitoba, New Brunswick
Megan Hershey
Sr. Sales Manager
Email Megan
+1.703.279.2179
Market Intelligence Sales
Contact Us: [email protected]
Chris Lavelle
Senior Director EMEA
Email Chris
+44 (0) 1442.345100
Rafael Melson
Account Manager, DACH Region
Email Rafael
+49 (0) 152.090.82511
John van Hoop
Account Manager, Benelux & Nordics
Email John
+31 (0)6 8266.9003
Ben Barnard
Regional Director, UK & Ireland
Email Ben
+44 (0) 1442 345100
Sarah Carless
Account Manager, UK & Ireland
Email Sarah
+44 (0) 1442.345100
Yoav Slimobich
Account Manager, Iberia
Email Yoav
+34 654 093 721
Megan Petrovich
Programme Coordinator, Europe
Email Megan
+49 89 541 983 95
Gaby Rand
Program Coordinator, UK, Ireland and Africa
Email Gaby
+44 (0) 1442 345100
Valeria Rapa
Manager, Italy & Member Services EMEA
Email Valeria
+39 348 5837993
Jonathan Seller, CAE
Senior Director of Development, Asia Pacific
Email Jonathan
+61 (0) 417 463 833
TS Gopalakrishnan, CTS -D, CTS-I
Regional Director, India & GCC
Email Gopal
+91 98111 00684
Manoj Kumar
Account Manager, India & GCC
Email Kumar
+91 98454 75920
Gracie Chiu
Coordinator, Member Services, Asia Pacific
Email Gracie
+85 2 8193 2607
Rodrigo Casassus Coke, CTS
Senior Director of Development, Latin America & Caribbean
Email Rodrigo
+1.703.214.1074
Sergio Gaitan Serrano
Country Manager, Mexico & North Central America
Email Sergio
+1.703.214.1227
Nelson Baumgratz, CTS-D
Country Manager, Mercosur
Email Nelson
+1.703.214.1183
Ana María Restrepo
Country Manager, Andean Region & South Central America
Email Ana
+1.703.214.1209
Lisa Matthews, CTS
Manager, Digital Communities
Email Lisa
+1.703.213.5349